TREI – Enrollment Terms & Privacy Notice

1. Acceptance of Terms

By purchasing any course offered by The Real Estate Institute (TREI), you acknowledge that you have read, understood, and agreed to these Terms, Conditions, and Privacy Policy, including all applicable course-specific policies.

2. Introduction & Privacy Commitment

The Real Estate Institute (TREI) respects your privacy and is committed to protecting your personal information.

This document explains how we collect, use, protect, and manage your information when you:

• Use our website

• Purchase courses

• Interact with our services

3. Course Types

TREI offers the following types of courses:

• DBPR/FREC-Regulated Courses (Pre-License, Post-License, Continuing Education, Reactivation, and future approved programs)

• Professional Certifications & Training Programs (non-regulated courses)

• Exam Preparation Courses

Certain policies and requirements vary depending on the course type.

4. Information We Collect

Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Payment details (processed securely by third-party providers)

• License information (when required for regulated courses)

Technical Information

• IP address

• Device type

• Browser information

• Website usage data

5. How We Use Your Information

We use your information to:

• Provide access to courses and services

• Process payments

• Communicate regarding your enrollment

• Send updates and reminders

• Report course completion to regulatory agencies (when required)

• Improve services and user experience

• Send marketing communications (you may opt out at any time)

6. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary:

• Payment processors (Stripe, Klarna, Afterpay, etc.)

• Learning platforms (Kajabi, GoHighLevel, etc.)

• Communication tools

• Government or regulatory agencies (DBPR/FREC)

All third parties are expected to handle your data securely.

7. Payment Information

• All payment transactions are processed through secure third-party providers

• TREI does not store full credit card details

• Payment providers manage their own data practices

8. Billing & Payment Terms

TREI accepts:

• Credit/Debit Cards

• Third-party financing providers

Important:

• TREI does not control financing terms from third-party providers

• Any fees, approvals, or charges are managed by those providers

• International transactions may include additional bank or processor fees

• By purchasing, you agree to contact TREI first to resolve any billing concerns before initiating a dispute with your financial institution

9. Final Sale Policy (No Refunds)

All purchases are final and non-refundable.

No refunds will be issued for any reason, including:

• Failure to attend

• Failure to complete the course

• Scheduling conflicts

• Personal circumstances

• Technical issues outside TREI’s control

TREI may, at its sole discretion, review exceptional cases. Any exception granted does not constitute a precedent.

10. Course Access & Expiration

• Access to course content is granted for a limited period depending on the course

• Each course may have a defined completion window

• Failure to complete within the allowed timeframe may require:

- Reactivation fee

- Re-enrollment

TREI reserves the right to define and modify access periods per course.

11. Transfers & Account Use

• Courses are non-transferable

• Access is granted to one individual only

• Sharing login credentials or course materials is strictly prohibited

Violation may result in immediate termination of access without refund.

12. Attendance & Participation

For live or streamed sessions:

• Students must meet attendance and participation requirements

• Identity verification and camera use may be required

• Students are responsible for having proper technology and internet access

Failure to comply may result in incomplete status.

13. Rescheduling Policy

• Requests to change course dates are subject to availability

• Administrative fees may apply

• Requests must be submitted within TREI-established timeframes

14. Intellectual Property

All content provided by TREI is protected intellectual property.

You may NOT:

• Copy, reproduce, distribute, or resell content

• Record sessions without authorization

• Upload materials to other platforms

Violations may result in termination of access and legal action.

15. Student Conduct

TREI reserves the right to suspend or terminate access without refund if a student:

• Violates these Terms

• Engages in disruptive behavior

• Misuses the platform or materials

• Attempts to falsify attendance or completion

• Commits fraud or abuse of services

16. Communications

By enrolling, you agree to receive communications from TREI via:

• Email

• SMS (if applicable)

You are responsible for maintaining accurate contact information.

17. Cookies & Tracking

We may use cookies and tracking technologies to:

• Improve website functionality

• Analyze user behavior

• Enhance user experience

You can control cookies through your browser settings.

18. Data Retention

We retain your information as long as necessary to:

• Provide services

• Comply with legal and regulatory obligations

• Maintain records for course completion and reporting

19. Data Security

We implement reasonable security measures to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

20. Your Rights

You may request to:

• Access your personal data

• Update or correct your information

• Request deletion of your data (subject to legal requirements)

21. Third-Party Links

Our website may contain links to third-party platforms.

TREI is not responsible for the privacy practices of those websites.

22. Children’s Privacy

Our services are not intended for individuals under the age of 18.

23. Media Release

TREI may record classes or sessions for educational, operational, or promotional purposes.

By participating, you consent to the use of your:

• Image

• Voice

• Likeness

unless otherwise prohibited by law.

24. Continuing Education Reporting

• TREI reports course completion to the state electronically

• Reporting may take several business days

• Students are responsible for verifying their license statusNo

• Failure to complete before renewal deadlines is the student’s responsibility

25. Additional Terms by Course Type (Full Version)

A. Pre-License Courses

(63-Hour Sales Associate & 72-Hour Broker Pre-License)

• Students must complete 100% of required content

• Must pass the final exam

Retake Policy:

• One (1) retake may be allowed within one (1) year

• Minimum waiting periods may apply

• Administrative fees may apply

• Certificates are issued only after all requirements are met

• All DBPR/FREC rules apply

Administrative Fees & Course Policies

Administrative fees may apply for:

• Exam retakes

• Course reactivation

• Date changes

• Rescheduling

• Shipping

Typical fees:

• Exam retake: $50

• Date change: $100

• Reactivation:

• 30 days: $39

• 60 days: $59

All fees are subject to change without prior notice.

B. Post-License Courses (45-Hour)

• Completion and passing requirements apply

• Failure to complete may require re-enrollment

C. Broker Post-License (60-Hour Requirement)

• 30-Hour Brokerage Management

• 30-Hour Property Management

Both courses must be completed.

D. Continuing Education (14-Hour CE)

• Must be completed before expiration

• Reported to the state

E. Reactivation Course (28-Hour)

• Applies to expired licenses

• Does not guarantee reactivation

F. Future DBPR Courses

(Appraiser & Home Inspection)

Will follow DBPR requirements once approved.

G. Non-Regulated Courses & Certifications

Includes

• Property Management Advanced Certification

• Property Management Portfolio Program

• Short-Term Rental Management Certification

• Tax Lien Certificate Investing Course

• Credit Repair for Real Estate Professionals

• Mastering the Buyer Presentation

• Winning Listing Presentations

Disclaimer:

Results may vary. TREI does not guarantee financial, business, or licensing outcomes.

H. Exam Preparation Courses

• Designed for preparation only

• No guarantee of passing

I. Online / Distance Learning

• Must complete all modules

• Identity verification may be required

• Final exam required when applicable

26. Governing Law

These Terms are governed by the laws of the State of Florida.

Any disputes shall be handled in Orange County, Florida.

27. Modifications

TREI reserves the right to update this document at any time.

The latest version will always apply.